E-Commerce

Commerce Generation eCommerce solution is built on Microsoft Commerce Server 2009, one of the most advanced technologies available for managing and operating online retail stores. Microsoft dashboard technology provides your merchandizing, marketing and customer service departments with tools that empower them to maximize sales while meeting the highest degree of customer service.

Catalog Manager Dashboard

Provides merchandizers with everything they need to make changes to the store such as add or remove products, descriptions, prices, cross-sells, change display order of products on category pages, create new categories and sub-categories, move or copy products to multiple categories, manipulate inventory levels if needed, place items on sale, and many more features.

Customer & Order Manager Dashboard

Gives your customer service representatives everything they would need to assist customers on the phone from taking phone orders to resolving customer issues. Some of the features include, order search by phone number, zip, name or order number and the ability to drill down into customer order, view items, item prices, purchased price and order history by customer.

Marketing Manager Dashboard

Provides a sophisticated set of tools to create multilevel and interconnected marketing promotions and sales, issue coupons for the entire store or specific group of customers and even employee discounts.

Reports & Analytics

Features enable various departments to analyze the data stored in the Data Warehouse, SQL Server. Commerce Server provides dozens of standard reports so that you can analyze product sales, store usage, site diagnostics, and much more. Additional tools enable you to create and export your own ad-hoc reports.

Credit Card Processing

No matter the size of your business we offer customized merchant services to meet your needs and volume. As technology becomes more advanced and widely utilized, customers are demanding quicker and easier payment processing. We have the expertise to enable your customers to easily and seamlessly glide through the check out process.

• Customized Merchant Services Integration
• Secure Data Transfer
• Seamless Authorization Process

Customer Service Consoles/Dashboard

The ability to service customers and manage orders is crucial for successful online retailers. The customer service dashboard gives your representatives real time information.

Catalogue Management

Commerce Generation offers a number of functional options to customize your store and optimize sales. We can enhance your site by adding features that can help you increase revenue and retain customers.

• Alternate product views
• Suggested substitutions
• "Complete the Look" functionality
• Display product accessories
• Customer registration
• Gift cards
• Coupon codes

Fullfilment & Warehouse Management

Our E-Commerce products fully integrate into your warehouse and shopping segments. Our order management interface allows your shipping and receiving department to process customer orders accurately and efficiently.

Our "easy-to-understand-and-monitor" shipping interface gives you the ability to:

• Print shipping labels
• Update order status ( placed, packed, shipped, on hold, cancelled )
• Send automatic shipping notifications
• Print customer receipts or invoice